Anytime you interact with people there is an opportunity for a breakdown in communication.  When the walls go up and bridges come down, emotions take over.  If the disgruntled and angry feel as though they have no other recourse than call the local news media.  Click here to see an example and my blog about [...]

The bare minimum!  Just because you can type text on a PowerPoint slide, doesn’t mean it’s a good idea.  Read more for my number one, don’t break rule of creating an effective slide. I’ve seen elaborate equations for the amount of text that should be on a slide screen that follow the “If Y = [...]

Concentrate on looking at the person asking the questions.  Ignore the camera, lights and microphone. Lock eyes, focus and have a meaningful conversation with the interviewer.  Unless you’re being interviewed by someone at a remote location and you’ve been instructed by a producer to look into the camera, never let yours eye wander to the [...]

Pick up Steven R. Covey’s The 7 Habits of Highly Effective People and jump right to page 236 – and start reading about the Principles of Empathic Communication. The principles are incorporated in my signature “Tell Your Story” media training.